Refund Policy

This Refund Policy describes the circumstances under which The Server LLC will provide refunds for subscription fees. By subscribing to the Service, you acknowledge and agree to the terms of this policy.

1. General Policy

The Server operates on a subscription-based model. Because the Service provides immediate access to digital content (picks, articles, community features) upon subscription, all subscription fees are generally non-refundable except as specifically outlined below.

2. 7-Day Initial Refund Window

We offer a 7-day refund window for new subscribers. If you subscribe and decide The Server is not right for you, you may request a full refund within 7 days of your initial subscription purchase, provided that:

• The request is your first subscription to The Server
• You have not engaged in abusive or fraudulent activity
• You contact support within the 7-day window from purchase date

Refunds will be processed to your original payment method within 5-10 business days.

3. Subscription Renewals

Subscription renewals (monthly or annual) are non-refundable. You may cancel your subscription at any time to prevent future renewals. Cancellation takes effect at the end of your current billing period — you retain access to the Service until that date.

We recommend setting a reminder to review your subscription before the renewal date.

4. Partial Months and Pro-Rated Refunds

We do not offer pro-rated refunds for partial months. If you cancel mid-cycle, you retain access through the end of your billing period but receive no refund for the unused portion.

5. Performance-Based Refunds

We do NOT offer refunds based on betting outcomes, pick performance, or perceived loss of value due to losing picks.

The Service provides educational content and analysis. Sports betting involves variance and risk. Negative outcomes from your individual betting decisions are not grounds for refund. This policy is clearly disclosed prior to subscription and is consistent with industry standards for educational content services.

6. Account Termination by Us

If we terminate your account for violation of our Terms of Service, fraudulent activity, or abusive behavior, you are not entitled to a refund of any portion of your subscription fees.

If we terminate your account for any other reason (e.g., service discontinuation), we will provide a pro-rated refund for the unused portion of your current billing period.

7. Duplicate Charges or Billing Errors

If you are charged in error — including duplicate charges, incorrect amounts, or unauthorized charges — we will refund the erroneous amount in full. Contact us immediately at billing@theserver.app with your account email and details of the charge.

8. How to Request a Refund

To request a refund, email billing@theserver.app with:

• The email address associated with your account
• The date of the charge you want refunded
• The reason for your refund request

We will respond within 3 business days. Approved refunds are processed within 5-10 business days through your original payment method.

9. Chargebacks

We ask that you contact us before initiating a chargeback with your bank or card issuer. Most billing disputes can be resolved directly and more quickly through our support team. Initiating a chargeback without first attempting to resolve the issue may result in immediate account termination.

10. Changes to This Policy

We may modify this Refund Policy from time to time. Changes apply only to subscriptions purchased after the effective date of the change. Material changes will be communicated via email at least 14 days in advance.

11. Contact

For refund requests or billing questions: billing@theserver.app